GDT enhances client-first managed services platform powered by Webex to redefine the future of customer experience

DALLAS, Texas, Oct. 27, 2025 — GDT, a leading technology solutions integrator and managed services provider, announced the enhancement of its client-first managed services platform powered by Cisco Webex Contact Center. This next-generation, cloud-based customer experience solution is designed to help enterprises enhance agility, streamline operations, and deliver proactive, personalized interactions across every channel.

The platform combines GDT’s managed services expertise with Cisco Webex Contact Center to transform contact centers into intelligent experience hubs. Integrated capabilities include artificial intelligence (AI), analytics, and workforce optimization tools that provide real-time visibility, actionable insights, and automation to drive measurable business outcomes.

“Customers expect seamless, proactive service across every touchpoint,” said Kyle Dziubinski, Practice Director for Collaboration & Contact Center at GDT. “Our enhanced platform, powered by Cisco Webex, allows organizations to anticipate customer needs, empower their employees, and drive loyalty through data-driven decision-making. And it’s all managed under a flexible, outcomes-based service model.”

As part of Cisco’s Partner Managed Services ecosystem, GDT delivers end-to-end management — from design and deployment to continuous optimization — under a single Service Level Agreement (SLA). Cisco Partner Managed Services data shows businesses that adopt managed contact centers can see increases in agent productivity, cost savings, and higher customer satisfaction.

“Cisco is proud to partner with GDT to bring the power of Webex Contact Center to more organizations,” said Tim Sisneros, Account Executive for Collaboration at Cisco. “Together, we are transforming customer and employee experiences with a secure, scalable, and intelligent managed services framework.”

About GDT

GDT is an award-winning, $1.4 billion IT solutions provider with a 30-year heritage and a global workforce, including its Technology Center in Bangalore. The company focuses on a people-first approach to solve complex problems, achieve meaningful outcomes, and drive strategic change. GDT maintains hundreds of certifications with major technology providers and offers solutions across cybersecurity, enterprise networking, data center and cloud, and software and support services.

Explore GDT solutions and offerings at https://gdt.com/ and follow GDT on LinkedIn.

Source: GDT