Xiao-I Corporation Renews Strategic Partnership with Premier Multinational Insurer to Elevate Customer Experience with AI-Powered Conversational Platform

SHANGHAI, Oct. 31, 2025 — Xiao-I Corporation (NASDAQ: AIXI), a global leader in cognitive intelligence solutions, announced the renewal of its strategic partnership with a leading multinational life insurance provider to continue the deployment of Xiao-I’s iBot Pro, an enterprise-grade, multimodal conversational AI platform. The extension underscores the value of Xiao-I’s advanced AI technologies in delivering intelligent, scalable, and personalized customer service within the highly regulated insurance industry.

iBot Pro enables the insurer to provide seamless, accurate, and context-aware support across multiple customer touchpoints — including web portals, mobile apps, and social messaging platforms — while maintaining strict compliance and data security standards. Key outcomes achieved through the iBot Pro deployment include:

• 24/7 Intelligent Customer Engagement: Instant handling of high-frequency inquiries related to policy details, claims status, premium payments, and product information, significantly reducing waiting times and improving customer satisfaction.
• Unified Omnichannel Support: Consistent and coherent service experience across all digital platforms, with the AI platform automatically synchronizing conversation history and user context during channel switching.
• High-Accuracy Intent Recognition: Advanced natural language processing ensures high intent recognition accuracy, enabling precise routing and resolution of complex insurance-related queries.
• Operational Efficiency: Automation of routine inquiries allows human agents to focus on high-value tasks such as personalized advisory and complex case management, leading to measurable reductions in operational costs.
• Rapid Deployment and Adaptability: The low-code/no-code platform allows the client to quickly update responses based on new insurance products, regulatory changes, or market campaigns without extensive IT dependency.

Xiao-I remains committed to advancing cognitive intelligence and continuously enhancing its technologies to deliver greater value through strategic partnerships. The renewed contract highlights the robustness of the iBot Pro platform and Xiao-I’s dedication to helping insurers worldwide deliver faster, more intelligent, and empathetic customer experiences while achieving measurable operational improvements. Together with its partners, Xiao-I is advancing the future of intelligent enterprise service, one interaction at a time.

About Xiao-I Corporation

Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the company has developed an extensive portfolio of cognitive intelligence technologies applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with proprietary AI technologies to enable industrial digitization, intelligent upgrading, and transformation. For more information, visit www.xiaoi.com.

Forward-Looking Statements

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, underlying assumptions and other statements that are not historical facts. Words such as “may,” “will,” “intend,” “should,” “believe,” “expect,” “anticipate,” “project,” “estimate” or similar expressions indicate forward-looking statements. These statements are not guarantees of future performance and involve risks and uncertainties that may cause actual results to differ materially from the Company’s expectations. Risks include, but are not limited to, the Company’s ability to achieve its goals and strategies, future business development plans and results, demand and acceptance of products and services, reputation and brand, competition and pricing, changes in technology and government regulations, fluctuations in general economic and business conditions in China, and other risks described in reports filed by the Company with the U.S. Securities and Exchange Commission (“SEC”). Investors are cautioned not to place undue reliance on forward-looking statements. Additional factors are discussed in the Company’s SEC filings, including the “Risk Factors” section of its annual report on Form 20-F filed May 15, 2025, and other reports available at www.sec.gov. The Company undertakes no obligation to revise any forward-looking statements to reflect events or circumstances after the date hereof.

Source: Xiao-I Corporation